100%
Original parts
We don’t fit aftermarket parts into medical equipment. Ever. If the part isn’t on the shelf, we order from the original maker and wait — and we’ll tell you exactly how long.
Service that outlasts every warranty.
A small team of engineers, on call across Egypt and the Mediterranean — answering when a regulator stops counting and a ward needs it back inside an hour.
/ Brief
Three disciplines. Same engineers from quote to commissioning to the call you make at 3 a.m. when something stops working.
01
After-Sales
The relationship begins after the invoice.
Installation supervision, staff training, spare parts on priority dispatch, warranty claims handled in our own office. Most of our customers say this is the part competitors quietly skip.
- Installation supervised by the engineer who quoted the order.
- Training sessions for the ward staff who will use the equipment daily.
- Spare parts kept on the shelf so a broken sensor doesn’t become a 6-week wait.
- Warranty handled in-house — no third-party run-around.
02
Maintenance
“ Equipment that stays calibrated stays safe. ”
Preventive
Annual contracts with scheduled visits around your operational calendar. We come before things break, not after.
On-demand
Something failed unexpectedly? A call-out arrives within 24 working hours — same-day for clients on annual contracts.
Calibrated to spec
Every regulator, flowmeter, sensor is verified using EGAC-accredited calibration tools — traceable to international standards.
03
Technical Support
Real engineers. Real answers. Fast.
Critical equipment fails at inconvenient times. Our line is open during working hours; on-call for hospitals on contract.
87%
issues resolved by phone, no visit needed
24h
field visit window when remote fix isn’t enough
Loaner equipment available during longer repairs — so your ward never goes without.
/ How it goes
From the moment you call, to the moment the ward is running again.
-
01—
You call. We answer.
Phone or WhatsApp, in working hours. Contract clients reach an on-call engineer outside hours too.
-
02—
We diagnose, often remotely.
The engineer who knows your equipment asks the right questions. Most problems are solved in this step.
-
03—
We arrive, with parts.
If it needs a visit, we come within 24 hours — and with the right replacement parts in hand, not a follow-up week later.
-
04—
We close the loop.
Written service report. Calibration sheet. A short follow-up call a week later. Your audit trail, complete.
/ What you can expect
Six things that don’t change, ever.
Certified engineers
Every visit is by a technician trained on the specific equipment family — not a generalist.
Written service reports
Every visit ends with a report. Your audit trail. Your compliance file.
EGAC-accredited calibration
Calibration tools traceable to international standards — not just "looks right."
Priority for contracts
Hospitals on annual contracts move to the front of our service queue.
We keep a copy of every report you’ll ever need. Ask any time.
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/ Get in touch
Tell us what you operate.
We’ll propose a maintenance plan matched to your facility’s use intensity and risk profile — usually within one working day.